Managed Services

Cost Recovery

COST RECOVERY manages disputes through a comprehensive closed-loop
process that includes:
 

  • Detection of various billing error conditions as described in invoice
    processing
  • Submission of error lists compiling errors conditions per carrier
  • Monitoring of submitted errors to ensure resolution within expected SLAs
  • Negotiation for error restitution
  • Escalation of error conditions that have not been resolved within required
    SLAs
  • Confirmation of credit receipt
  • Allocation of credits to required cost centers
  • Closure of error conditions